At OLL.E, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our mobile application (the "App") and related services.

By using the OLL.E App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not access or use the App.

1. Information We Collect

1.1 Personal Information

• Registration Data: When you sign up, we collect your name, email address, IP address, country and password.
• Authentication Data: If you register using Google Sign-In, we collect your gmail address, country, IP address, and name.
• Device Information: Unique device identifiers, operating system version, and device model.
• Profile Information: Profile picture (if uploaded), preferences, and settings.

1.2 Usage Data

• Installed apps: We collect the list of app installed on your phone to give you personalized service based on your usage patterns
• App Interactions: Logs of your interactions with the App, including features used, settings configured, and responses received.
• Notification Access: We access notifications from selected apps on your device to provide requested services.
• Usernames from notifications: We save the usernames from messages or notifications in our server to give you backup if you clean storage or reinstall the app
• Request and Response Data: Details of the requests you set up and the responses provided by OLL.E.

1.3 Automatically Collected Information

• Log Data: IP address, timestamps, crash reports, and performance data.
• Analytics Data: Aggregated usage statistics to improve our services.

2. How We Use Your Information

• Provide Services: To operate, maintain, and provide you with the features of the App.
• Personalization: Customize your experience and deliver content relevant to your preferences.
• Communication: Send you updates, security alerts, and support messages.
• Improvement: Analyze usage to improve our services, features, and user experience.
• Security: Monitor and analyze activities to ensure the security and integrity of the App.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Service: For hosting, data analysis, and customer support. These third parties have access to your Personal Information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Your Choices and Rights

5.1 Access and Update

You can access and update your Personal Information within the App's settings.

5.2 Opt-Out

• Promotional Communications: You may opt-out of receiving promotional emails by following the unsubscribe link.
• Data Collection: Adjust your device settings to limit the data we can collect.

5.3 Deletion

You can request the deletion of your account and Personal Information by contacting us at [email protected].

6. Children's Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you become aware that a child has provided us with Personal Information, please contact us, and we will take steps to remove such information.

7. International Data Transfers

Your information may be transferred to—and maintained on—servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

8. Third-Party Links and Services

Our App may contain links to third-party websites or services that are not owned or controlled by OLL.E. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: 1209, Dhaka, BD

11. Permissions We Request

11.1 Notification Access

We require access to your device's notifications to monitor app messages as per your configured requests.

11.2 Call and SMS

Call Permission: To place calls to your phone as a response method.

SMS Permission: [If applicable] To send SMS notifications.

11.3 Storage and Media

Access to storage may be required for you to select custom alarm tones or upload a profile picture.

12. Data Retention

We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. Usage data is generally retained for a shorter period, except when this data is used to strengthen security or improve functionality.

13. Data Processing and Legal Basis

We process Personal Information based on:

• Consent: By using the App, you consent to the processing of your data.
• Legitimate Interests: For improving our services and ensuring security.
• Contractual Necessity: To perform the services you have requested.

14. User-Generated Content

Any feedback or ratings you provide may be used to improve our services. Such content may be stored and displayed within the App.

15. Security Measures

• Encryption: Data transmission is secured via SSL/TLS encryption.
• Access Controls: Limited access to Personal Information by authorized personnel only.
• Regular Audits: Security systems and processes are regularly audited.

16. Compliance with Laws

We comply with all applicable data protection laws, including but not limited to:

• GDPR: For users in the European Economic Area.
• CCPA: For users in California, USA.

17. Third-Party SDKs and APIs

We use third-party SDKs and APIs, such as:

• Google Sign-In: For authentication purposes.
• UX Cam: For analytics and improving user experience.

18. Cookies and Similar Technologies

We may use cookies or similar tracking technologies to track activity and hold certain information.

19. User Responsibility

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device.

20. Dispute Resolution

Any disputes arising out of or relating to this Privacy Policy shall be handled in accordance with the laws of People's Republic Of Bangladesh.

Note: This Privacy Policy is intended to comply with legal requirements and provide transparency about our data practices. However, it may not cover all scenarios, and additional measures may be necessary to ensure full compliance with applicable laws. We recommend consulting with a legal professional to tailor this policy to your specific needs.